All appointments require confirmation via phone call from our receptionist. A booking request submitted through this system is not final until confirmed. We reserve the right to cancel unconfirmed bookings.
If you do not answer our confirmation call and fail to arrive within 15 minutes of your scheduled time, your appointment may be marked as a no-show and forfeited. Repeated no-shows may result in restrictions on future bookings.
Please notify us at least 2 hours in advance for cancellations or rescheduling. Late cancellations may incur a fee at the discretion of management.
You agree to disclose any medical conditions, allergies, pregnancy, or skin sensitivities that may affect your treatment. We are not liable for adverse reactions resulting from undisclosed health information.
Spa Alexandria and its staff are not responsible for loss or damage to personal belongings. Services are provided at your own risk.
Your personal information, including phone number and medical notes, is stored securely and used solely for appointment management and service personalization. We do not sell or share your data with third parties.
Customers under 18 years of age must be accompanied by a parent or guardian and provide written consent for certain treatments.
We may update these terms at any time. Continued use of our booking system constitutes acceptance of the revised terms.
Last updated: November 11, 2026